Privacy Policy

EFFECTIVE DATE OF CURRENT POLICY: MAY 2019 –

Privacy Policy
UPDATED: 05/29/2019

BIGSUR PARTNERS, LLC AND ITS SUBSIDIARIES, BIGSUR WEALTH MANAGEMENT, LLC AND BIGSUR REAL ESTATE, LLC (TOGETHER “BIGSUR”, “WE”, “US” OR “OUR”) IS COMMITTED TO PROTECTING THE SECURITY AND PRIVACY OF YOUR PERSONAL INFORMATION. THIS PRIVACY POLICY SEEKS TO HELP YOU UNDERSTAND OUR COLLECTION, PROCESSING AND DISCLOSURE OF PERSONAL INFORMATION IN CONNECTION WITH THE WEBSITE WWW.BIGSURPARTNERS.COM (“WEBSITE”). FOR THE PURPOSES OF EU DATA PROTECTION LAWS, BIGSUR IS THE DATA CONTROLLER (I.E. THE COMPANY RESPONSIBLE FOR, AND WHICH CONTROLS THE PROCESSING OF YOUR PERSONAL INFORMATION).


BY VISITING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE WEBSITE. THIS PRIVACY POLICY IS INCORPORATED INTO AND SUBJECT TO THE TERMS OF USE.


Personal Information We May Collect About You
When you contact us using our contact details on the Website, any personal information submitted (e.g. your name or email address) will be collected and processed by us.
We collect non-public personal information about our clients from the following sources:
• Information received from clients on applications or other forms, including the information we collect on the Website, and
• Information about clients’ transactions with us, our affiliates or others.
In addition, we automatically collect basic technical information from all visitors to the Website. We collect technical information during your visit to the Website through our automatic data collection tools, which may include cookies and other commonly used technologies (e.g. web beacons). This information includes your Internet Protocol address, browser type, browser language and one or more files that may uniquely identify your browser. We may use this information to do internal research on our users’ demographics, interests and behavior to better understand, protect and serve you and our clients. This information may include the URL from which you just came (whether this URL is on the Website or not), to which URL you next go (whether this URL is on the Website or not), your computer browser information and your IP address. We use this information to operate, develop and improve our services. Please see the Section on Cookies below for further information. Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. We do not modify your online experience based upon whether such a signal is broadcast.

How We Use Your Personal Information
The provision of personal information by you may be necessary where we have a legitimate interest to carry out the following purposes: (i) to contact you and respond to your enquiry or provide you access to specific information or offers; (ii) to support our relationship with you; (iii) to understand how we can improve our products and services; (iv) to personalize your visit to the Website and to assist you while you use the Website; (v) to send marketing communications to you; (vi) to improve the Website by helping us understand who uses the Website; and (vii) to comply with applicable laws, regulations or codes of practice.
Please note that you have a right to object to the processing of your personal information where that processing is carried out for our legitimate interest or for direct marketing.


Sharing Your Personal Information
We may use selected third parties to provide us with services, including companies that provide us with technical support and assistance in respect of the Website and companies engaged to contact you about a BigSur offer in support of your business needs or to conduct online surveys to understand better our clients’ needs. All service providers are permitted to use data only for the purpose of performing services on our behalf in compliance with the privacy practices and policies of BigSur. Our affiliates may also have access to personal information provided to us by you including through or in connection with this Website for the purposes set out in this Privacy Policy.


We do not disclose any personally identifiable information about you to non-affiliates to market to you, and we do not share creditworthiness information with non-affiliate or affiliates for them to market to you.
The servers used in the operation of the Website automatically identify a computer by its IP address. If we, in good faith, determine that you have or are attempting to misuse or harm the Website, we may investigate and cooperate with appropriate law enforcement agencies to protect our rights or property. Similarly, we may share your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to advisers, law enforcement agencies, judicial and regulatory authorities. We may also transfer your personal information to a third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or a part of our business, whether by merger, acquisition, reorganization or otherwise.

Data Transfers
Given the global nature of BigSur’s activities, where you are located in the European Economic Area (the “EEA”), personal information collected from you, including via the Website, may be transferred to recipients including other BigSur entities in countries located outside the EEA, including the U.S., which are not considered by the European Commission to provide an adequate level of data protection.


You hereby expressly consent to the transfer of your personal information to recipients (including BigSur), as described in this Privacy Policy, which are located outside of the EEA. You may withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Control of Your Password and Personal Information
You are responsible for all actions taken with your user name and password. Therefore, we recommend that you do not disclose your password to anyone. You may not allow others to use your user name or password to access or use any part of this Website. If your password has been compromised for any reason, you should contact us immediately for a new password.

Email Communications and Marketing
Occasionally, we may send you e-mail communications with information that may be useful to you, including information about the products and services of BigSur, its subsidiaries and other third parties with whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not want to receive any future marketing or promotional e- mails from us. If applicable law requires that we receive your consent before we send you certain types of marketing communications, we will only send you those types of communications after receiving your consent. If you wish to stop receiving marketing or market research communications from us, or would like to stop processing your personal information in any other way, you can contact us as described below to let us know what types of communications you wish to stop receiving. However, if you are a customer, supplier or otherwise have a commercial relationship with BigSur, to ensure that you receive important information, you agree that we may send you non-marketing related information when necessary. We do not disclose, sell or otherwise market your personal information to third parties, unless we are required to do so by law.

Your Rights
Individuals in Andorra, Argentina, Australia, California, Canada, Europe, Faroe Islands, Guernsey, Hong Kong, Israel, Isle of Man, Japan, Jersey, Mexico, New Zealand, Singapore, South Korea, Switzerland, Uruguay, and certain other jurisdictions have certain data subject rights which may be subject to limitations and/or restrictions. These rights may include: (i) the right to request access to and rectification or erasure of their personal information; (ii) the right to obtain restriction of processing or to object to processing of their personal information; and (iii) the right to ask for a copy of your personal information to be provided to you, or to a third party, in a digital format. Individuals may also have the right to lodge a complaint about the processing of personal data with a data protection authority.
If you make a request related to information about you using the contact information below, you may be required to supply a valid means of identification as a security precaution. We will process your request within the time provided by applicable law.

California Privacy Rights
Under California law, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. We do not share with third parties or corporate affiliates for those third parties or corporate affiliates’ marketing purposes.

Dispute Resolution
If you believe that BigSur may be processing data about you and wish to have access to that information, we can provide you with that data or at least an explanation of why we cannot do so in the particular context, such as if responding to the request would be unreasonably expensive.
Please also let us know if you have any questions, concerns, disputes, or issues. We are open to dialogue to resolve issues. If your concerns cannot be resolved, we can enter into appropriate third-party neutral dispute resolution. If you need to reach us about a privacy or data protection issue, please contact us using the contact information below.

Links to Other Websites
Our Website contains links to other Websites. BigSur is not responsible for the privacy practices or the content of other Websites. This Privacy Policy applies only to the information we collect through our Website. We encourage you to read the privacy statements of all of the destination Websites which you visit.

Security
BigSur uses various methods to ensure the protection of your personal information against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access. While these methods are considered to be effective, BigSur does not guarantee the protection of your personal information as no data transmission over the Internet can be guaranteed to be completely confidential or 100% secure. You use our Website and provide all such personal information at your own risk. BigSur retains personal information for as long as necessary to fulfil the purposes for which such personal information was collected or to comply with its legal obligations, resolve disputes or enforce agreements. The criteria used to determine the retention periods include: (i) how long the personal information is needed to provide the services and operate the business; (ii) the type of personal information collected; and (iii) whether BigSur is subject to a legal, contractual or similar obligation to retain the data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).

Cookies
Cookies are small, sometimes encrypted text files that are stored on computer hard drives by Websites that you visit. They are used to help users navigate Websites efficiently as well as to provide information to the owner of the Website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
When you visit the Website , we may place a “cookie” or other online tracking device (e.g. web beacons) in order to improve your experience by recognizing you when you visit the Website , such as by assigning a session ID and to deliver content specific to your interests. The cookies we place may also collect information about your IP address, or click stream data within our Website (i.e. the actions taken in connection with the Website). This information helps us improve the functionality of the Website.
Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies are encountered. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the Website.

Children
Persons under age 18 are not eligible to use the Website.

Revisions to our Privacy Policy
We evaluate our privacy policies and procedures to implement improvements and refinements from time to time. If we make any material changes to this Privacy Policy we will notify you by means of a prominent notice on the Website prior to the change becoming effective. We will also post an updated version on our Website. Please check our Website periodically for updates.

Questions and Comments
If you have any questions or comments about our Privacy Policy or, if you are based in the EEA and would like to exercise your data subject rights, please feel free to contact us at compliance@bigsurpartners.com.